Action Screen Graphics specializes in the design, production, and fulfillment of custom apparel and promotional products through screen printing, embroidery, custom artwork, and fulfillment services.
Terms and Conditions
Turnaround Time
The turn around time on your order starts when you’ve paid your deposit, we have all information required to complete your order, and your mock ups have been approved. Delay in receipt of any of this information could result in production delays. Most mocks are sent within 24 hours, after receiving payment and all necessary information. Our current turnaround time is 7-10 business days. Complex orders or add-ons may increase turnaround. Each finishing service (printed tags, hem tags, etc.) will add extra time to the turn around on orders, which could be up to 2 days per finishing to the turn around time. The most up-to-date turnaround time will be listed on your quote and invoice.
If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of Action’s control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate. All that aside, we will always to our very best to get you your order in time.
Order Terms
Most jobs begin with a 50% deposit with the balance due upon completion. Net terms available for established accounts. Purchase orders accepted. Larger orders and promotional industry work may be subject to a 3% credit or debit card fee. ACH payments accepted and can be done easily and quickly from our invoice.
Artwork
All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. Action will not be responsible for poor quality printing due to poor artwork. Please see our artwork requirement page for more details. Action is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
Our in-house graphic designers are here to help you with your designs.
Art Approval and Order Proofing
All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. Action will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
Screens
Screen set up depends on the scale of the design and the garment being imprinted. For every design, there must be a screen. Generally, for each different color of ink needed, a screen has to be made. For example, you want a shirt that says “Pizza Lover” in white with a blue shadow. One screen will be made for the white and one for the blue.
Out of Stock Items
We are not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
Shipping
Action is not responsible for any shipping delays caused by the shipping company. We offer local delivery and fast nationwide shipping.
Returned Checks
There will be a $30 returned check fee.
Pricing
Action Screen Graphics reserves the right to change pricing without notice. This is because market prices fluctuate. Due to COVID, pricing and product availability have been unpredictable and can fluctuate on an hourly basis.
Collar & Seam/ Hoodie Printing
Inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. Any large prints may run the risk of going over the sleeve seam. Inconsistencies may occur in registration and ink coverage when printing over the zipper, pockets or any other uneven surfaces.
Quality Assurance
We carefully inspect every single garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. Action also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Action does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer. We are always happy to fix our mistakes and we do our absolute best to prevent them.
Order Changes After Payment
Any change made to your order that is not due to a stock issue on behalf of the stock suppliers might be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that's what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming. Please be sure that all the information you give us is correct.
Cancellation and Restocking Fees
Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.
Holidays
We like to spend the holidays with our families and friends. For that reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time, unless otherwise noted: New Year’s Day, MLK Jr. Day, 4th of July, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, the day after Christmas, New Year’s Eve.
Mis-prints and Spoilage
Due to the nature of this business, Action will not be responsible for misprints or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).
Garment Disclaimer
Action is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We inspect every garment as we print them, but we cannot guarantee that we will will always catch everything. We are not the manufacturers of these garments, so we cannot ensure the construction. We highly recommend ordering extra of each size if an exact count is important. When these instances occur, we do our absolute best to replace the garments on our own expense with what options we have available to us (pulling from our inventory, ordering replacements if we have time, and substituting with similar items).
Claims and Reprints
We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our clients are valuable to us, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. If Action is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.
Satisfaction Clause
We will always do our best to make sure our clients are satisfied with their orders. We are always available to counsel any customer to ensure you pick a garment and design that matches your needs but we also need you to do your due diligence.
Code of Conduct
We are committed to: a standard of excellence in every aspect of our business; ethical and responsible conduct in all of our operations; respect for the rights of all individuals; respect for the environment. Action Screen Graphics does not use child labor, any forced or involuntary labor, whether prison, bonded, indentured or otherwise. Action Screen Graphics does not discriminate in hiring and employment practices, including salary, benefits, advancement, discipline, termination or retirement, on the basis of race, religion, age, nationality, social or ethnic origin, sexual orientation, gender, political opinion or disability. Action Screen Graphics will respect the rights of employees to associate, organize and bargain collectively in a lawful and peaceful manner, without penalty or interference. Action Screen Graphics will provide employees with a safe and healthy workplace in compliance with all applicable laws and regulations, ensuring at a minimum reasonable access to potable water and sanitary facilities; fire safety; and adequate lighting and ventilation. Action Screen Graphics recognizes that wages are essential to meeting employees’ basic needs. At a minimum, it complies with all applicable wage and hour laws and regulations, including those relating to minimum wages, overtime, maximum hours, piece rates and other elements of compensation, and provide legally mandated benefits. ASG will compensate employees for overtime hours at such premium rate as is legally required.
